Preflight / iRops Service | ATI Business Group

WHY US?

Service Options


Passenger
Management

Our highly experienced travel consultants provide support services to accommodate passengers impacted by airline schedule changes. The services can extend from informing the passenger, prioritizing and rebooking passengers on the next available flights as well as connecting directly with the airline to revalidate schedules.
Offering
  • Schedule Changes
  • Notification by Emails & Calls
  • Exchanges & Reissuances
  • Customer Complaints Resolution


Process
Management

Our service is designed to provide valuable support to travel agencies or airline customers by providing immediate assistance to pre-empt the domino effect of a flight change or disruption and deliver enhanced passenger satisfaction and experience by providing faster resolution to their booking and ticketing queries.
Offering
  • Service Recovery Validation
  • Revalidations
  • Refunds

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Enquire today to find out more about our services and product.

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