About ATI: At a Glance | ATI Business Group

ATI At a Glance


W
e have packed a lot into a relatively young life. Since ATI was established in 2002weve grown to be the largest business process outsourcing firm operating in this market and serve customers within the travel and aviation sector in over 20 countries around the world.


Odoo • Text and Image

How We Are Different

What Sets Us Above (Not Just Apart) From The Rest

>99.99%
Accuracy Since 2010

Quality and Speed of Service

We commit to service level
standards with penalties
where we do not meet these.
ATI has loaded more than 10
million fares and incurred 155
ADM errors giving 99.99%
accuracy. Cost to our
customers $0.00 with our
ADM guarantee.

Asia/Australia/New Zealand

60%

North America

25%

EMEA

15%



Global Outreach

We know and understand the
Travel and Aviation sector -
that’s all we serve. ATI’s team
of thousands of travel
professionals services it’s
global customers remotely and
from its 6 delivery centers to
over 20 countries.  

55%

PHILIPPINES

43%

INDIA

10%

ATI Business Group



Very Low Turnover of Staff

With only a 10% annualised
turnover, our customers are
assured of continuity of
service and an in-depth
understanding of their
business by the team
that works with them every day.

5

Years
3

Years
We Take Care of our People

Over 64% of ATI people have
stayed with us for more than 5
years. Over 79% of ATI people
have stayed with us for more
than 3 years.

Fast Company – we upskill rapidly

  • By taking a collaborative partnership approach with our customers we have been able to rapidly deliver bespoke services  

  • Our ability to quickly adapt and deliver services at a rapid pace is supported by our technology investments that increases our speed of onboarding and knowledge transfer


Experienced Business Process Management and Services Company

  • We only serve the travel industry, we have deep domain expertise

  • We have the necessary processes and technology to re-engineer where needed

  • We are adaptable and can modulate a project in response to changing requirements and have demonstrable scalability

  • We comprehensively invest in our human talent and our very low staff turnover is testament to this


Governance, controls and business continuity

  • We insist on utilizing performance metrics in every discipline

  • We possess contingency plans to ensure business continuity for our customers and all premises have redundant internet and power back-up

    facilities 

  • We provide PCI compliant locations

  • We have audited processes and procedures that are in alignment with standard industry regulations concerning quality management and data

    security


You'll be in good company

Just a sample from our globally recognised customer list

Demo Logo
Demo Logo
Demo Logo
Demo Logo
Demo Logo

We'd love to hear from you

Enquire today to find out more about our services and products