ATI At a Glance
We have packed a lot into a relatively young life. Since ATI was established in
2002, we’ve grown to be the largest business process outsourcing firm
operating in this market and serve customers within the travel and aviation
sector in over 20 countries around the world.
– we upskill
- By taking a collaborative partnership approach with our customers we have been able to rapidly deliver bespoke services.
- Our ability to quickly adapt and deliver services at a rapid pace is supported by our technology investments that increases our speed of onboarding and knowledge transfer Screen reader support enabled.
- We only serve the travel industry, we have deep domain expertise
- We have the necessary processes and technology to re-engineer where needed
- We are adaptable and can modulate a project in response to changing requirements and have demonstrable scalability
- We comprehensively invest in our human talent and our very low staff turnover is testament to this
- We insist on utilizing performance metrics in every discipline
- We possess contingency plans to ensure business continuity for our customers and all premises have redundant internet and power back up facilities
- We provide PCI compliant locations
- We have audited processes and procedures that are in alignment with standard industry regulations concerning quality management and data security
How Are We Different
What Sets Us Above (Not Just Apart) From The Rest
Speed of Service
We commit to service level standards with penalties where we do not meet these. ATI has loaded more than 10 million fares and incurred 155 ADM errors giving 99.99% accuracy. Cost to our customers $0.00 with our ADM guarantee.
We know and understand the Travel and Aviation sector - that’s all we serve. ATI’s team of thousands of travel professionals services it’s global customers remotely and from its 6 delivery centres to over 20 countries.
Turnover of Staff
With only a 10% annualised turnover, our customers are assured of continuity of service and an in- depth understanding of their business by the team that works with them every day.
We Take Care
of our Staff
Over 64% of ATI people have stayed with us for more than 5 years. Over 79% of ATI people have stayed with us for more than 3 years.