Home Page | ATI Business Group

What we can do for you

Our singular focus on providing services to the travel and hospitality business communities
across the globe has been a remarkably successful one.

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Contract and
Content

We manage the complex content management needs like contract loading, amendments, special offers and many more

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Ticketing
Operations

Our teams process unresolved PNR’s that cannot be processed through automated ticketing systems.

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Ticketing
Refund

We process clients refund requests quickly and efficiently in accordance with airlines complex conditions.

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Fare & Rate
Audit

We help identify revenue leakages by checking for discrepancies within your fare and content databases.

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Finance & Accounting
Support

We help clients maximise performance in transaction processing, billing, collections and other critical areas.

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Hotel & Commission
Recovery

We reconcile, track and account for commission payments owed from any hotel with which you do business with.

How We Are Different

What Sets Us Above (Not Just Apart) From The Rest

>99.99%
Accuracy Since 2010

Quality and Speed of Service

We commit to service level
standards with penalties
where we do not meet these.
ATI has loaded more than 10
million fares and incurred 155
ADM errors giving 99.99%
accuracy. Cost to our
customers $0.00  with our
ADM guarantee.

Asia/Australia/New Zealand

60%

North America

25%

EMEA

15%



Global Outreach

We know and understand the
Travel and Aviation sector -
that’s all we serve. ATI’s team
of thousands of travel
professionals services it’s
global customers remotely and
from its 6 delivery centers to
over 20 countries.

55%

PHILIPPINES

43%

INDIA

10%

ATI Business Group



Very Low Turnover of Staff

With only a 10% annualised
turnover, our customers are
assured of continuity of
service and an in-depth 
understanding of their
business by the team
that works with them every day.

5

Years
3

Years
We Take Care of our People

Over 64% of ATI people have
stayed with us for more than 5
years. Over 79% of ATI people
have stayed with us for more
than 3 years.

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We Are In People Business

We have packed a lot into a relatively young life. Since ATI was established in 2002, we’ve grown to be the largest business process outsourcing firm operating in this market and serve customers within the travel and aviation sector in over 20 countries around the world.

But that’s only part of the story.

The rest is about our way of doing things, our people, our values and our passion —intangibles that can’t be financially measured or modelled but that truly makes the difference.

You'll be in good company

Just a sample from pur globally recognised customer list.

We'd love to hear from you

Enquire today to find out more about our services and products