Welcoming ATI's Newest Offering
Queue Monitoring and Ticketing Fulfilment
ATI Business Group is excited to announce the launch of our newest support service, the GDS Queue
Monitoring and Ticketing Fulfilment Service.
Offering after-hours support and 24/7 coverage, we bring a dedicated team of experienced travel agents to ensure exceptional service for your clients whilst ensuring unparalleled efficiency and reliability. Trust in our exclusive focus on the travel and aviation sectors to redefine travel support for your business.
We Know Travel
We are a business process management and technology company singularly focused on the travel and aviation sector. We've grown to be the most significant business process outsourcing firm operating in this market and have served customers within the travel and aviation sector in over 20 countries for more than 21 years
Your Satisfaction is our Guarantee
With 21+ years of experience in the travel and aviation industry, we deliver great value and provide remarkable experiences to our customers. We deliver an exceptional customer experience with a Net Promoter Score (NPS) of 87%
Leave It to Us!
We will share our industry best practice skills in the travel and aviation industry. We provide a fresh, independent perspective on improving your businesses performance.
Getting the Right People
The ATI team working for you will be an extension of your own business. Our people are all highly skilled travel industry veterans. Our very low staff turnover means increased productivity for your business.
What we can do for you
We provide specialist business process management and technology services to the travel and aviation business communities across the globe. With our low global cost base of highly educated and talented travel industry professionals, we are able to reduce our client's costs and improve their operational efficiency. As a result, our clients are able to spend more time focussed on their core business activities.
We provide a wide range of business process outsourcing services and technology solutions in the travel and aviation industries to over 20 countries across the globe. Our customers trust in ATI over the past 21+ years of operation has been achieved by the quality and speed of service we have consistently delivered, the simplicity and ease of working with us and the rapport created by working with dedicated ATI teams that become a true extension of their business.
The great shift in technology that has occurred over the past decade has transformed the competitive landscape of the travel industry. Ongoing investment in technology and innovation are what businesses need to stay competitive. Our products have been designed and delivered by travel technology experts who understand the needs of our specific industry requirements and can provide the increased productivity and time saving you have been looking for.
We work with leading customers in corporate travel, online travel, leisure travel, wholesale and consolidation. Our team of travel professionals will help you adapt within the evolving travel needs and expectations of your customers.
With the knowledge and experience of our travel team, we can help lead seamless collaboration and practical execution in delivering our solutions for any airline size in any location around the globe.
You'll be in good company
Just a sample of our globally recognised customer list
What do they say about us?
I'm very impressed with the progress that we have made so far. It truly deserves a celebration! Thank you for all your hard work and support. Thank you for putting up with me and the hundreds of questions that I sent you throughout the day.
I would like to say a huge thank you and congrats to the team for all the work in the Ticketing Queue. This task hit a peak of over 1300 bookings to be actioned due to all the COVID cancellations and a backlog we couldn't clear. And this morning when I run the reports we are down to 131! Amazing work team!
Last week we had an urgent pricing report. We need it done for expo over the weekend. This was really important for our team here to make sure we had the best pricing going into expo, and the airfare pricing team have been nothing less than fantastic!
"What an amazing team! You have done a brilliant job of handling our credits.
It is a massive job, and it feels like it is never ending. So, I just wanted to say to you all that I am forever grateful. I could not have asked for a better team to handle this huge job!
ATI has successfully implemented and managed multiple fare filing processes and has addressed various challenges in fare filing due to the complexity of fares for Aircalin.
We would like to say a huge thank you for all the work done to get the urgent
MLE and MRU contracts loaded and QA’d over the past 2-3 weeks!
We realize that it was not an easy task. We do appreciate each and everyone who helped.