Services | ATI Business Group

A glimpse at what we 
offer

What attracts and retains our customer base is our proven quality
and speed of service. We provide a wide range of business process  
outsourcing services (BPO services) for the aviation and tourism industry across the globe.

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Contract and
Content

We manage the complex content management needs like contract loading, amendments, special offers and many more.

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Ticketing
Operations

Our teams process unresolved PNR’s that cannot be processed through automated ticketing systems.

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Ticketing
Refund

We process clients refund requests quickly and efficiently in accordance with airlines complex conditions.

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Fare & Rate
Audit

We help identify revenue leakages by checking for discrepancies within your fare and content databases.

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Finance & Accounting
Support

We help clients maximise performance in transaction processing, billing, collections and other critical financial tasks.

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Hotel Commission
Recovery

We reconcile, track and account for commission payments owed from any hotel with which you do business with.

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Multi GDS Fare
Filling

We assist airlines and travel agencies in loading fare contracts onto the ATPCO, Galileo, Sabre and Amadeus systems.

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Preflight / iRops
Services

Airline schedule changes, last minute flight delays and cancellations our talented team of travel professionals will provide the support you need to your customers.

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Queues
Processing

Processing queues and managing PNRs’ efficiently and effectively for travel agents, airlines, OTAs’ and hotels.

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Robotic Process
Automation

We build customized solutions using the latest RPA technologies to automate manual tasks and drive even greater efficiencies.

How We Are Different

What Sets Us Above (Not Just Apart) From The Rest

>99.99%
Accuracy Since 2010

Quality and Speed of Service

We commit to service level
standards with penalties
where we do not meet these.
ATI has loaded more than 10
million fares and incurred 155
 ADM errors giving 99.99%
accuracy. Cost to our
customers $0.00 with
our ADM guarantee.

Asia/Australia/New Zealand

60%

North America

25%

EMEA

15%



Global Outreach

We know and understand the
Travel and Aviation sector -
that’s all we serve. ATI’s team
of thousands of travel
professionals services it’s
global customers remotely and
from its 6 delivery centers to
over 20 countries.  

55%

PHILIPPINES

43%

INDIA

10%

ATI Business Group



Very Low Turnover of Staff

With only a 10% annualised
turnover, our customers are
assured of continuity of
service and an in-depth
understanding of their
business by the team
that works with them every day.

5

Years
3

Years
We Take Care of our People

Over 64% of ATI people have
stayed with us for more than 5
years. Over 79% of ATI people
have stayed with us for more
than 3 years.

Explore Our  
Products

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Electronic Ticket
Manager

A simple and easy to use application that enables you to track down unused electronic tickets on behalf of your customer.

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Online Payment
for Agents

Online Payment for Agents (OPA) allows for fast, easy and secured payment for airlines and their network of travel agents. OPA removes the need for payment intermediaries such as BSP.

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Fare Filing Americano

A web-based multi GDS fare loading tool to provide accurate and rapid loading of your fares. 

You'll be in good company

Just a sample from our globally recognised customer list

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We'd love to hear from you

Enquire today to find out more about our services and products