ATI's Services
What attracts and retains our customer base is our proven quality and speed of service. ATI provides a wide range of business process outsourcing services (BPO services) with utmost efficiency and accuracy for our multinational clients.
ATI's Products
ATI’s products are designed and delivered by experienced travel & technology experts who understand the needs of organisations, including industry-specific requirements. Our products enable clients from all over the globe to benefit from increased productivity and efficiency across business processes.
Services
Ticketing and Refund Processing
Tracking thousands of ticket status and changes are time-consuming. Flight schedules are bound to change unpredictably, and due to the rapid pace of the travel and aviation industry, there is a very high chance that valid tickets are being left unused.
IROPS
ATI IROPS services are designed to provide immediate assistance and valuable support to your customers to get through any occurring irregular operations. Our team preempts the domino effect of a flight change or disruption and delivers enhanced passenger satisfaction and experience by providing faster resolution to their booking, ticketing queries, and other process management needed.
Queue Monitoring & Ticket Fulfilment
ATI Business Group is excited to announce the launch of our newest support service, the GDS Queue Monitoring and Ticketing Fulfilment Service. Offering after-hours support and 24/7 coverage, we bring a dedicated team of experienced travel agents to ensure exceptional service for your clients whilst ensuring unparalleled efficiency and reliability. Trust in our exclusive focus on the travel and aviation sectors to redefine travel support for your business.
Finance & Accounting Support
ATI’s Finance and Accounting Services are here to support the needs for finance support of our clients. We offer a comprehensive portfolio of Services such as Record to Report, Procure to Pay, Order to Cash and Travel and Expense.
Products
Online Payment for Agents (OPA)
Online Payment for Agents (OPA) is a web-based portal that allows for fast, easy and secured payment for airlines and their network of travel agents. OPA removes the need for any payment intermediaries such as BSP.
E-Ticket Manager
ATI’s E-Ticket Manager is specially designed to increase operational efficiency and customer satisfaction, by allowing you to monitor passengers’ ticket status directly from your specific GDS and provide daily detailed reporting on ticket status and validity, making your daily sales report more accurate.
Fare Filing Americano
Americano is developed to address the unique challenges for multi-GDS travel agencies and markets which helps you access and distribute fares across multiple GDS efficiently, within a single loading request.
Fare Management Platform
ATI’s Fare Management Solution, called FMP, facilitates efficient review stages and fare distribution, enabling shorter time-to-market and providing attractive and the best possible pricing for the right customers at the right time to maximise your airline's revenue.