Outsourcing: An Effective Solution to the Travel Industry Post-Pandemic Skill Shortages

The pandemic has had an unprecedented impact on the global travel and tourism sector and its repercussions are still being felt.  According to a Statista report, over 50 million travel jobs have been lost globally during the span of the pandemic. Now as we see restrictions being lifted gradually since mid 2022, demand surge has in turn created severe travel chaos in various countries - as seen in major cities such as London and the United States.

Unfortunately for both the organisations and the workforce, the huge job losses during the pandemic have meant most travel industry organisations are now facing severe skill shortages. There is no denying that several key processes have been and will continue to be hugely affected, and the urgent need for experienced and skilled travel professionals to cope with the ‘new normal’ within the sector is inevitable in order to ensure seamless operational workflow and customer satisfaction. 

The urgent need to develop a talent pool

In the midst of this post-pandemic travel surge, organisations are faced with a difficult decision: should they use their existing limited skills or quickly hire new employees to fill the skill gap? This choice is made more difficult due to the financial hit taken during the pandemic and the bleak economic outlook.

Not only that, training also takes time and costs money and with an increasing surge in demand, this makes it unquestionably hard for most travel companies to manage. Underestimating this need could be a costly mistake especially if end customers start to experience negative experiences during their booking and travel process.

The most effective and logical choice for organisations during this time would be outsourcing to secure the talent and skills. Partnering with a business process outsourcing firm that provides the best service and highly qualified travel experts puts companies in the best position to succeed, giving organisations a competitive edge in the market. Such a partnership enables organisations to navigate market fluctuations with the right skill set and execute plans faster, rather than having to invest in training resources again.

How Can ATI Help You?

ATI has grown to be the largest business process outsourcing provider in Indonesia with over 20 years of experience in the travel and aviation industry. We have helped various multinational travel organisations grow and accelerate their business processes by providing highly skilled Travel Professionals and industry specific technology and services.  

At ATI, we understand that our people are the foundation of our success. Located in the rapidly growing South East Asia region, ATI has been able to remain resilient during the pandemic, which has allowed us to continue investing in our internal teams. One such initiative is the ATI Academy, an internal training program designed to develop our team and equip them with the knowledge and skills necessary to deliver standards of excellence for our clients. This program is conducted by ATI’s experienced trainers, who ensure that our employees are aligned with our company objectives and equipped with the skills and knowledge to assist our clients.

Utilising the combination of Human and Digital Intelligence, ATI has become a preferred partner of various global clients in the travel industry including Expedia, Booking. com, Flight Centre Travel Group, Travelport and Amadeus. ATI provides a pathway for organisations in the travel and aviation sector to scale resources quickly and efficiently, filling the gaps in your skill and staffing needs. To learn more about our products and services, don’t hesitate to get in contact with us or learn more about all of our offerings here.

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