Outsourcing has become a strategic tool for various businesses looking to streamline operations, reduce costs, and focus on their core competencies. It was the go-to approach for companies aiming to enhance operational efficiency, trim expenses, and sharpen their focus on essential functions. Over the years, outsourcing has adapted and transformed to meet the unique demands and challenges of the travel and aviation sector.
Even prior to the pandemic, the travel and aviation sector had recognized the value of outsourcing. This strategic tool has evolved significantly over the years, offering airlines and travel agencies a unique way to enhance their operations and reach new heights. By 2020, the global outsourcing industry was valued at over $200 billion, a testament to its widespread acceptance and success—offering a strategic framework to optimise efficiency, reduce operational costs, and enhance the overall passenger experience.
Outsourcing isn't a one-size-fits-all solution, but it can be tailored to meet specific business objectives that travel & aviation companies need to attain:
1. Reduce operational costs while maintaining quality
Airlines and travel companies can significantly reduce operational costs without compromising the quality of services offered to passengers and clients, thus maintaining their competitive edge.
2. Focus on innovation and core business activities
By entrusting non-core functions to outsourcing partners, airlines and travel companies can concentrate on what they do best—providing exceptional travel experiences.
3. Seamlessly expand or contract operations as needed
With outsourcing, travel and aviation companies are able to scale operations up or down in response to fluctuating travel demands - ensuring consistent optimal resource allocation.
4. Gain access to global talent pools and specialised skills
Outsourcing provides organisations with access to a global talent pool of professionals who are well-versed in the intricacies of the travel and aviation industry.
5. Enhance overall efficiency and productivity
Streamlining operations through outsourcing could lead to improved efficiency, reduced operational bottlenecks, and smoother passenger journeys — which could eventually contribute to greater customer service for passengers.
As the business landscape continues to evolve, outsourcing is one of the key strategies to stay competitive and resilient in today's global market. ATI Business Group is a business process outsourcing organisation singularly focused on the travel and aviation sector. We've grown to be a leading business process outsourcing firm and have served customers within the travel and aviation sector in over 20 countries for more than 21 years.
With our low global cost base of highly trained, educated and talented travel industry professionals, ATI have had a strong track record on impactful operational results and efficiencies for our clients. Get in touch with us here to consult how our products and services could possibly help you.