According to the World Travel and Tourism Council (WTTC), the global travel and tourism industry suffered a loss of 62 million jobs and $4.5 trillion in GDP in 2020 due to the pandemic. The pandemic has forced travel agencies to rethink their business models and strategies - with many having to shut down or lay off employees, and those that survived faced a highly uncertain and competitive market.
Whilst many have been forced to adapt and innovate in response to the pandemic - pivoting to new business models, such as offering virtual travel experiences or specialty trips catering to small groups, others have intensified their focus on customer service and digital developments. However, despite the reopening of travel destinations, the recovery process for travel agencies remains unpredictable - especially with the travel chaos last summer which is predicted to happen again this 2023, there are concerns that wider technological issues could disrupt customers’ travel experience.
To successfully navigate the new normal, travel agencies must proactively embrace digital transformation with a strategic plan and implementation. This could be done by engaging BPOs (Business Process Outsourcing) with the best technological advancements and industry experience.
How Do BPOs Help in This Post-Pandemic Situation?
Although the current post-pandemic situation could present a daunting array of hurdles, it is also promising opportunities for those who are agile, adaptable, and innovative. BPOs help provide valuable support by providing flexible staffing solutions, expertise in process efficiency, and services focused to reduce costs and streamline operations. By carefully considering outsourcing strategy and choosing the right partner, organisations can navigate the new normal with confidence and emerge stronger than ever.
ATI Business Group - Travel & Aviation-focused Business Process Outsourcing Organisation
Grown to be the largest Business Process Outsourcing provider in Indonesia, ATI is equipped with experienced travel industry experts, technology advancements and has become a preferred partner of various global clients in the travel industry. ATI utilises Robotic Process Automation (RPA) expertise to automate back-office processes and nurtures a learning and collaborative working environment that fosters continuous improvement.
With these heavy investments in our team’s capabilities, process improvement and technology enablement, ATI has grown into a team of knowledgeable, experienced travel experts backed with integrated advanced technology solutions. Our clients are able to minimise cost and optimise on revenue maximisation, creating an ecosystem with high efficiency and effectivity. If you're looking for a partner to help you achieve unparalleled results in the travel industry, look no further than ATI. Get in touch with us here to consult how our products and services could possibly help you.