Myth or Fact: Outsourcing Only Aims to Cut Your Operational Costs?

In the modern business landscape, outsourcing has become a buzzword synonymous with cost-cutting strategies and efficiency enhancements. Yet, beneath its surface, lies a tapestry of misconceptions and myths that often overshadows its true essence. 

A popular misconception about outsourcing is that it only aims to cut costs, and companies that aim for cost leadership are the only ones who avail themselves of outsourcing services. Many companies are also concerned about outsourcing because it could involve revealing certain confidential information to third-party service providers. Despite the myths and misconceptions, the outsourcing industry continues to thrive, grow, and develop. According to Statista, the global market share of outsourcing industries is valued at $0.37 trillion in 2024. By 2028, the industry could be valued at $0.44 trillion through a CAGR of 4.43%.

So what exactly can outsourcing do for your organisation?

Contrary to popular belief, Business Process Outsourcing (BPO) companies are not limited to handling repetitive tasks like payroll or customer service. While these functions remain integral, BPOs have evolved into dynamic entities offering a diverse range of specialised services. From IT consulting and digital marketing to strategic planning and innovation management, BPOs can serve as strategic partners, providing access to niche expertise and cutting-edge technologies. By embracing outsourcing as a strategic imperative, businesses, including travel agencies, can unlock new avenues for growth and competitive advantage.

One sector where outsourcing has seen significant relevance, is in the travel industry, particularly through collaborations with travel agents. Since covid and the massive turbulence travel organisations have undergone, one of the ultimate issues most travel agencies and aviation organisations currently experience as a post-effect, is the lack of talent. Here is a perfect example on how outsourcing can highly benefit organisations with deep domain capabilities and not merely just to cut costs. Travel agencies may outsource various business processes starting from customer support operations, accounting or finance support to ticketing operations and refunds even though a specific industry skill set is required. By doing so, travel agencies need not worry of the talent shortage nor day-day intricate operational steps, instead, they are able to focus their resources on crafting tailored travel experiences and expanding their service offerings.

Get to Know ATI

ATI Business Group is a Business Process Outsourcing (BPO) organisation singularly focused on the travel and aviation sector. With a team of over 1,500 travel specialised employees centralised in our headquarters, we've grown to be a leading BPO firm and have served multinational clients within the travel and aviation sector in over 20 countries for more than 21 years. 

From ticketing to finance support, ATI has had a strong track record of impactful operational results and efficiencies for our clients alongside our low global cost base of highly trained, educated and talented travel industry professionals. Assistance with various business processes such as ticketing support, fare audit and travel consultant needs, get in touch with us here to consult with us on how ATI can assist you.

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