Ticketing Operations | ATI Business Group

Ticketing Operations

Our ticketing operations support team process unresolved PNR’s that cannot be processed through automated ticketing systems. Supporting our clients across the globe and around the clock, our team are able to accurately issue tickets and address any urgent request.  

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Whilst robotic ticketing systems are incredibly efficient there are still large volumes of unresolved PNR’s that require daily intervention by highly skilled agents to complete them.  These non automated tickets and queries will be the most complex and time consuming to resolve and worse still, seem to happen when your client is at the airport and your team have signed off for the day.  The service provides significant cost savings to the travel agency and improved service to their clients. 

Once having established the client specific project plan and required systems access our ticketing operation team then fully understands our clients ticketing requirements, delegation of responsibilities and communication protocols.  

Our team of ticketing veterans then monitors the queues and prioritizes the bookings making sure all are actioned within the Ticketing Time Limits and that all conditions and fare rules are appropriately applied.  Several layers of quality control through these steps ensures we achieve quality levels exceeding 99.5%.  The types of tickets typically issued by ATI include but are not limited to, Domestic, International, Round-the-world, Reissues, FOC Reissues and Excess Fare Tickets. 


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How We Are Different

What Sets Us Above (Not Just Apart) From The Rest

>99.99%
Accuracy Since 2010

Quality and Speed of Service

We commit to service level
standards with penalties
where we do not meet these.
ATI has loaded more than 10
million fares and incurred 155
ADM errors giving 99.99%
accuracy. Cost to our
customers $0.00  with our
ADM guarantee.

Asia/Australia/New Zealand

60%

North America

25%

EMEA

15%



Global Outreach

We know and understand the
Travel and Aviation sector -
that’s all we serve. ATI’s team
of thousands of travel
professionals services it’s
global customers remotely and
from its 6 delivery centers to
over 20 countries.

55%

PHILIPPINES

43%

INDIA

10%

ATI Business Group



Very Low Turnover of Staff

With only a 10% annualised
turnover, our customers are
assured of continuity of
service and an in-depth 
understanding of their
business by the team
that works with them every day.

5

Years
3

Years
We Take Care of our People

Over 64% of ATI people have
stayed with us for more than 5
years. Over 79% of ATI people
have stayed with us for more
than 3 years.

You'll be in good company

Just a sample from our globally recognised customer list

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