Ticket Refund Services | ATI Business Group

Ticket Refund Services

Ticket Refund Services enables travel agents to process their clients refund requests quickly and efficiently and in accordance with the increasingly complex airline specific conditions. It also provides the ability to refund eligible components of unused airline tickets before they expire.  

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Travel plans often change unexpectedly and processing of complex refunds for your clients are time consuming  and detract from new sales activities.  Additionally every day large volumes of airline tickets eligible for refund may expire if you don’t keep track of these.  The service provides significant value to both the travel agency and their clients.  For the agency it increases operational efficiency and customer satisfaction and by tracking unused coupons  it provides for a new revenue stream and for your clients a significant travel expense saving. 

Using our own proprietary technology and our highly skilled team, we validate each ticket’s refund eligibility against the issuing airline’s complex set of business rules. Once validated, our team then proceeds to submit a refund request through the appropriate Global Distribution System and/or Billing & Settlement portal.

We only process those refunds or unused tickets according to your specific criteria.  For example, only process the refund if required documentation is attached or only process for unused tickets that are due to expire in the next five business days.  Our service can also include the refunding of the tax's component on non-refundable tickets. 

 


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How We Are Different

What Sets Us Above (Not Just Apart) From The Rest

>99.99%
Accuracy Since 2010

Quality and Speed of Service

We commit to service level
standards with penalties
where we do not meet these.
ATI has loaded more than 10
million fares and incurred 155
ADM errors giving 99.99%
accuracy. Cost to our
customers $0.00  with our
ADM guarantee.

Asia/Australia/New Zealand

60%

North America

25%

EMEA

15%



Global Outreach

We know and understand the
Travel and Aviation sector -
that’s all we serve. ATI’s team
of thousands of travel
professionals services it’s
global customers remotely and
from its 6 delivery centers to
over 20 countries.

55%

PHILIPPINES

43%

INDIA

10%

ATI Business Group



Very Low Turnover of Staff

With only a 10% annualised
turnover, our customers are
assured of continuity of
service and an in-depth 
understanding of their
business by the team
that works with them every day.

5

Years
3

Years
We Take Care of our People

Over 64% of ATI people have
stayed with us for more than 5
years. Over 79% of ATI people
have stayed with us for more
than 3 years.

You'll be in good company

Just a sample from our globally recognised customer list

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