Queues Processing

We provide Queue Processing Solutions on the Travelport, Amadeus and Sabre GDS to quickly address and resolve all queries on behalf of our clients. This is delivered through the ATI team of travel professionals and our in-house developed automation tools.

Airlines, travel agents, hotels and service providers all use Queueing systems to send and receive messages on PNRs requiring some form of action.

As nobody likes to wait in a queue, it is essential that these are actioned efficiently and accurately. Employing the ATI team of travel professionals, our clients can deliver an enhanced customer experience and a lower transaction cost in processing these tasks.

We will map your business processes and identify opportunities to remove inefficiencies and develop robotic automation tailored to your specific needs.

Services offered include:

Schedule Change
Service Status Update
Ticketing Issuance
Misconnections
Irregular Operations

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How We Are Different

What Sets Us Above (Not Just Apart) From The Rest

>99.99%

Accuracy Since 2010

Quality and Speed of Service

We commit to service level
standards with penalties
where we do not meet these.
ATI has loaded more than 10
million fares and incurred 155
ADM errors giving 99.99%
accuracy. Cost to our
customers $0.00 with our
ADM guarantee.

Asia/Australia/New Zealand

60%

North America

25%

EMEA

15%

Global Outreach

We know and understand the
Travel and Aviation sector -
that’s all we serve. ATI’s team
of thousands of travel
professionals services it’s
global customers remotely and
from its 6 delivery centers to
over 20 countries.

55%

PHILIPPINES

43%

INDIA

10%

ATI Business Group

Very Low Turnover of Staff

With only a 10% annualised
turnover, our customers are
assured of continuity of
service and an in-depth
understanding of their
business by the team
that works with them every day.