Preflight / iRops Services | ATI Business Group

Pre-flight Services / Irreguler Operations

Changes to flight schedules, last-minute flight delays or cancellations are the biggest cause of inconvenience and dissatisfaction for air travelers.  Our service is designed to provide valuable support to travel agencies or airline customers by providing immediate assistance to their customers

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When a flight disruption, delay, cancellation or mass schedule change occurs, our team is tasked with informing the affected passengers through all channels as directed by our customer.  This may include email, outbound calls, app push notification, SMS or combinations of all of these.  

Our proactive and well-planned processes for dealing with these events, supported by our technology and people, ensures a cost effective and customer centric solution for our clients. 

Our talented team of travel industry veterans can also propose alternative flight schedules to customers who disagree with the airline’s pre-booked schedule change. Should a passenger request a refund or flight reroute our team will then make those ticketing or refund changes according to the relevant airline's rules and conditions.  

Our team pre-empts the domino effect of a flight change or disruption and delivers enhanced passenger satisfaction and experience by providing faster resolution to their booking and ticketing queries as a result of these changes. 


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How We Are Different

What Sets Us Above (Not Just Apart) From The Rest

>99.99%
Accuracy Since 2010

Quality and Speed of Service

We commit to service level
standards with penalties
where we do not meet these.
ATI has loaded more than 10
million fares and incurred 155
ADM errors giving 99.99%
accuracy. Cost to our
customers $0.00  with our
ADM guarantee.

Asia/Australia/New Zealand

60%

North America

25%

EMEA

15%



Global Outreach

We know and understand the
Travel and Aviation sector -
that’s all we serve. ATI’s team
of thousands of travel
professionals services it’s
global customers remotely and
from its 6 delivery centers to
over 20 countries.

55%

PHILIPPINES

43%

INDIA

10%

ATI Business Group



Very Low Turnover of Staff

With only a 10% annualised
turnover, our customers are
assured of continuity of
service and an in-depth 
understanding of their
business by the team
that works with them every day.

5

Years
3

Years
We Take Care of our People

Over 64% of ATI people have
stayed with us for more than 5
years. Over 79% of ATI people
have stayed with us for more
than 3 years.

You'll be in good company

Just a sample from our globally recognised customer list

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