Travel Agencies | ATI Business Group

Travel Companies

In the always challenging travel industry, travel companies are adapting to fast-changing business conditions through innovative product development, new technologies and adapting to the evolving travel needs and expectations of their customers.

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Creating a strong brand identity, battling for virtual shelf space, leveraging new product categories such as sustainable travel and growing your customer base are also core concerns for all travel companies. 

Increasingly, successful industry participants acknowledge the role that business process management companies can provide in supporting their business strategies and executing against their plans. It is why many leading travel companies make ATI Business Group their business partner of choice. 

We work with leading customers in corporate travel, online travel, leisure travel, wholesale and consolidation. These customers depend on ATI to support their internal capabilities and obtain a fresh, independent perspective on how to improve their operational performance. 


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How We Are Different

What Sets Us Above (Not Just Apart) From The Rest

>99.99%
Accuracy Since 2010

Quality and Speed of Service

We commit to service level
standards with penalties
where we do not meet these.
ATI has loaded more than 10
million fares and incurred 155
ADM errors giving 99.99%
accuracy. Cost to our
customers $0.00  with our
ADM guarantee.

Asia/Australia/New Zealand

60%

North America

25%

EMEA

15%



Global Outreach

We know and understand the
Travel and Aviation sector -
that’s all we serve. ATI’s team
of thousands of travel
professionals services it’s
global customers remotely and
from its 6 delivery centers to
over 20 countries.

55%

PHILIPPINES

43%

INDIA

10%

ATI Business Group



Very Low Turnover of Staff

With only a 10% annualised
turnover, our customers are
assured of continuity of
service and an in-depth 
understanding of their
business by the team
that works with them every day.

5

Years
3

Years
We Take Care of our People

Over 64% of ATI people have
stayed with us for more than 5
years. Over 79% of ATI people
have stayed with us for more
than 3 years.

A glimpse at
what we
offer

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Contract and
Content

We manage the complex content management needs like contract loading, amendments, special offers and many more.

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Ticketing
Operations

Our teams process unresolved PNR’s that cannot be processed through automated ticketing systems.

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Ticketing
Refund

We process clients refund requests quickly and efficiently in accordance with airlines complex conditions.

You'll be in good company

Just a sample from our globally recognised customer list

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Get everything you need to know from our service offerings