Hotels | ATI Business Group

Hotel Industry

The global hotel and resort industry has an estimated annual revenue in excess of $600 billion. Incredibly resilient, the industry does suffer like many others from the highs and lows from external events.  

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The Hotel Industry is also faced with the challenges of adoption of new technologies, higher customer expectations, personalization of service and sustainability initiatives in the hotel sector. 

ATI Business Group helps many of our Hotel customers by providing highly skilled professional staffing to streamline their operations.  

By providing predictable operating costs and defined service level agreements our customers can focus on their brand identity, customers and driving sales. 

We work with leading hotel and resort companies across the globe. These customers depend on ATI to support their internal capabilities and obtain a fresh, independent perspective on how to improve their operational performance. 


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How We Are Different

What Sets Us Above (Not Just Apart) From The Rest

>99.99%
Accuracy Since 2010

Quality and Speed of Service

We commit to service level
standards with penalties
where we do not meet these.
ATI has loaded more than 10
million fares and incurred 155
ADM errors giving 99.99%
accuracy. Cost to our
customers $0.00  with our
ADM guarantee.

Asia/Australia/New Zealand

60%

North America

25%

EMEA

15%



Global Outreach

We know and understand the
Travel and Aviation sector -
that’s all we serve. ATI’s team
of thousands of travel
professionals services it’s
global customers remotely and
from its 6 delivery centers to
over 20 countries.

55%

PHILIPPINES

43%

INDIA

10%

ATI Business Group



Very Low Turnover of Staff

With only a 10% annualised
turnover, our customers are
assured of continuity of
service and an in-depth 
understanding of their
business by the team
that works with them every day.

5

Years
3

Years
We Take Care of our People

Over 64% of ATI people have
stayed with us for more than 5
years. Over 79% of ATI people
have stayed with us for more
than 3 years.

A glimpse at  
what we  
offer

See other services
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Contract and
Content

We manage the complex content management needs like contract loading, amendments, special offers and many more.

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Fare & Rate
Audit

We help identify revenue leakages by checking for discrepancies within your fare and content databases.

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Finance & Accounting Support

We help clients maximise performance in transaction processing, billing, collections and other critical areas.

You'll be in good company

Just a sample from our globally recognised customer list

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Get everything you need to know from our service offerings